Please kindly understand that according to our Refund Policy, a refund for the automatic renewal product is not supported.

That's because:

When the order is completed, an e-mail with the subject of "Your order on www.mobikin.com/: Product and payment information" will be sent from support@2checkout.com to tell you the way to manage the subscription. What's more, 7 days before your subscription expires, 2Checkout (now Verifone) will send you an e-mail again to inform you of the expiration and renewal. That means you can cancel the subscription any time before the expiration of 1 year. (Here, in order to know the subscription info timely, please keep an eye on your mailbox.)

Tips: To get more details about 1-Year Subscription, please go to the page: https://www.mobikin.com/support/sales-faqs/subscription/.

However, if you meet the refund requirements of our Refund Policy and wish to get a refund, please submit a refund order by following the steps in "How Can I Get A Refund".