1. What to do if the program fails to detect iPhone/iPad/iPod?

A: 1) Make sure your iPhone/iPad/iPod is connected to your computer.

2) If you set the passcode to lock your device screen, please enter your passcode to unlock it and then restart the program.

If all suggestion above doesn't work, please contact us with the following information.

1) What's your apple device and with running which iOS version?

2) What's your operating system?

2. What data can be cleaned?

A: You can clean app caches, app temp files, app cookies, crash logs, download temp files, user storage files, photos caches and so on.

3. What types of iOS devices can the program support?

A: MobiKin Cleaner for iOS can be applied on iPhone, iPad and iPod and it can also support the iOS 5, iOS6, iOS7, iOS8, iOS9 work well. For more details, please go to the Tech Spec.

4. Does the Free Trial Version has any difference with the Official Version? 

A: This software is FREE! So there is not any Official version and you can use all the functions as long as you download the Free Version. What's more, you can get the free update in the funture, too.